FLOAT ยท FLOTIME ยท Account deletion
Delete your account
How to delete your SENSRA Inc. account and data. There is one account โ the FLOAT web store (floatainment.com) and the FLOTIME app share it, so deleting it removes both. There is no way to delete one and keep the other.
Option 1 โ In the app or on the website (recommended)
- FLOTIME app: go to Settings โ Delete account.
- FLOAT website (floatainment.com): sign in โ My Page โ โDelete accountโ at the bottom.
- Read the notice and confirm your request.
Requesting deletion starts a 7-day grace period. During it you can sign in again and cancel. After 7 days it cannot be undone.
Option 2 โ Without the app (request by email)
If you have already removed the app or cannot sign in, request deletion using the button below. You do not need to reinstall the app.
- Tap the button below to open your mail app. (Or simply email us directly.)
- Include the email address you signed up with.
- Send it. We verify your identity, process the request and reply with the result.
cs@floatainment.com
After identity verification, we complete the deletion within 30 days of receipt.
What gets deleted (both FLOAT and FLOTIME)
- Your account and sign-in details (email address) โ your web store membership goes with it
- Your profile โ username, display name, photo, bio, date of birth, country
- Cards and photos you posted in FLOTIME, book notes and trace notes
- Messages you sent and any attached images or videos (your sender identity)
- Activity โ hearts, saves, follows, stamps, affinity scores and usage analytics
- Push notification subscriptions and app settings
- Coupons and stamps you hold โ unused coupons are forfeited
- Every file you uploaded to our cloud storage
What is kept
- ๐ด Order and payment records โ order number, order date, email address, amount paid, items and shipping country. Korean e-commerce law requires us to keep them, so we cannot delete them on request: contracts and withdrawal 5 years, payment and supply 5 years, consumer complaints and disputes (exchanges, returns, inquiries) 3 years. They are stored separately from your other data and never used for advertising or analytics.
- Access logs for 3 months, under the Protection of Communications Secrets Act.
- Product reviews you already published โ they stay up because they inform other shoppers. If you want them removed too, write "please delete my reviews" in your deletion request and we will remove them.
- The conversation as it appears to the other person โ it is their record too, so we do not delete it. Who sent it is removed.
- Reports that led to enforcement action โ retained in de-identified form to protect other users. Once de-identified, this is no longer personal data.
- Copies other users already saved to their own devices โ we cannot remove those.
Deleting the app does not delete your account. Please use one of the two options above. And there is no way to remove FLOTIME while keeping your FLOAT store membership โ it is one account.